Softingal and Caetano Parts: efficiency and total traceability in parts distribution
Caetano Parts handles thousands of deliveries a month, with a commitment to getting parts and components to their destination quickly and safely.
With our support, the company has reduced costs, eliminated errors and gained 100% traceability throughout the operation.
This is their story with us.
OUR CONTRIBUTION
- WMS
- ERP
- Systems integration
- Systems architecture
- Cloud Transportation Management (CTM)
Context
Caetano Parts is part of the Salvador Caetano Group and is responsible for distributing original parts for the brands marketed by Caetano Retail. With two distribution centers in Portugal, the company handles stock worth 7 million euros and makes around 40,000 deliveries a month.
To ensure fast and accurate operations, Caetano Parts needed an intelligent and agile solution that would eliminate manual processes and improve order traceability.
Challenge
Complete visibility of thousands of deliveries per month
With the need to manage a high number of monthly orders and ensure excellence in service, Caetano Parts was faced with operational challenges that compromised its efficiency. The manual recording of transport services, for example, not only duplicated information, but also added around 50 seconds to each order, which overloaded the team and negatively impacted productivity.
In addition, the use of multiple carrier platforms made it difficult to train employees, and also increased the likelihood of error, compromising the accuracy of orders. The lack of integration between the various platforms also made it difficult to obtain information on the status of shipments, delaying the response to customer requests and increasing the risk of failures in the logistics process.
The lack of efficient internal traceability made it difficult to confirm that all parts were correctly included in the volumes shipped. These problems not only generated rework, but also affected the quality of service and the customer experience, making it essential to implement a more effective and integrated solution.
Solution
Total integration for an efficient logistics process
To meet these challenges, Softingal developed an integration solution that connected all of Caetano Parts’ essential systems, including the platforms of the various carriers, automating and simplifying the logistics process.
- The registration of transport services is now done automatically, eliminating the manual entry of shipping data.
- The solution integrates directly with the platforms of all external carriers, centralizing information in a single interface.
- Transport statuses have been standardized across all connected platforms, allowing the customer service team to access clear, unified information.
- SLAs and delivery times are now monitored centrally, giving the client greater control over logistics performance and making it easier to identify improvements.
- Each volume is now identified and tracked in an integrated manner, ensuring that all parts shipped are correctly recorded and monitored along the way.
- Integration with the client’s portal allows each order to be tracked from the moment it leaves the warehouse until final delivery, all from a single platform.
With this solution, processes have become faster, safer and fully traceable. It is now possible to guarantee that each parcel arrives at its destination with the correct information, minimizing errors and maximizing operational efficiency.
All this has been made possible thanks to CTM – Cloud Transportation Management, a complete system developed for the demands of the transportation sector. An intuitive and powerful cloud solution that reduces costs, improves efficiency and restores total control over logistics operations.
Results
More efficiency, fewer errors and full traceability
The implementation of Softingal’s solution has brought concrete gains to the Caetano Parts operation:
- 60% reduction in the number of operators needed for logistics management.
- Elimination of errors in the creation of transport services.
- Faster customer support, with centralized and immediately accessible information.
- Integrated Track & Trace for the end customer.
- Total automation of the process at the packing table, eliminating the need for computers for manual recording.
”Softingal stood out in this transport centralization project for its speed of implementation and flexibility in adapting the solution to Caetano Parts' specific needs. With CTM, we were able to exponentially increase our productivity levels and, consequently, our customers' satisfaction levels. In addition to CTM, an application was developed for the Control of Rigid Boxes, another project of quality and success.
Vítor MoreiraOperations Coordinator at Caetano Parts
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